The most important thing to us is that you are 100% happy with your order. We aren't just saying this. We really mean it. Without happy and satisfied customers we wouldn't be able to keep doing what we're passionate about - helping you perform your best.
If you aren't 100% satisfied with your purchase, please let us know and we'll do everything we can to make it right. This may include:
- Helping you to return your purchase within 30 days for a full refund;
- Sending out a free replacement if you order is damaged in transit;
- Providing a partial refund if your purchase isn't what you expected, but you'd like to keep it; or
- Anything else we need to do within our established policies to ensure you have a fantastic experience with heatka and are 100% satisfied!
----
The boring version required by our lawyers...
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
Non-returnable items:
* Gift cards
To start a return, fill out a self-serve return request by visiting the customer accounts page If your return is approved, we’ll send you instructions on how and where to send your package. Once return instructions have been emailed to you, returned items must be postmarked and shipped back to us within 14 days to remain eligible for a refund. Items sent back to us without first requesting a return or items postmarked 14 days from when instructions were emailed will not be accepted.
You can always contact us for any return questions at support@heatka.com. Please email us if you have not received approval for your return request within 2 business days.
Tracking is required
All returns must be sent using a tracked postal service or courier. Once you've posted your return, email your tracking number to support@heatka.com with your order number in the subject line. We use your tracking number to confirm your return has arrived, so we can't process a refund for returns sent without valid tracking.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
Once tracking shows your return has been delivered to our returns address, we’ll inspect your item and process any eligible refund within 3–5 business days. We’ll let you know whether your refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please allow a few extra days for your bank or credit card company to process and post the refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items
If a sale item you purchased and want to return is determined to be eligible for a refund, it will be refunded at the sale price.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to support@heatka.com.
Return Shipping
We don’t provide return shipping labels. You’re responsible for arranging and paying for your own return postage, including printing your own label. Shipping costs are non-refundable.
Please ensure your returns are marked with the Order number in large numerals on the box.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Returns must be sent with a tracked service, as described above. We can’t guarantee that we will receive your returned item.
